PRIVACY POLICY
1. Who We Are
Lornello operates this website. Our registered address is 71–75 Shelton Street, London WC2H 9JQ, United Kingdom. You can contact us at support@lornellofficiall.com.
2. Data We Collect
- Name, email address, phone number and shipping/billing address when you place an order.
- Payment information (processed securely by our payment provider — we do not store card details).
- Browsing behaviour and device information via cookies and analytics tools.
- Communications you send us via email or contact forms.
3. How We Use Your Data
- To process and fulfil your orders.
- To communicate with you about your purchase.
- To send marketing emails (only if you have opted in).
- To improve our website and customer experience.
- To comply with legal obligations.
4. Legal Basis (GDPR)
We process your data on the basis of contractual necessity (to fulfil orders), legitimate interest (to improve our services), your consent (for marketing), and legal compliance where applicable.
5. Data Sharing
We do not sell your personal data. We may share it with trusted third parties including our payment processors, shipping carriers, and marketing platforms (e.g. Meta, Google) solely to operate our business.
6. Data Retention
We retain your data for as long as necessary to fulfil your order and comply with legal requirements (typically up to 7 years for financial records).
7. Your Rights
Under GDPR and applicable law, you have the right to access, correct, delete, or restrict the use of your personal data. To exercise any of these rights, contact us at support@lornellofficiall.com.
8. Cookies
Please refer to our Cookie Policy for full details on how we use cookies.
9. Changes to This Policy
We may update this policy from time to time. The most current version will always be available on this page.
Last updated: June 2025