RETURN & REFUND POLICY
Return Window
You have 30 days from the date you receive your order to request a return. After this period, we are unable to accept returns.
Conditions for Returns
To be eligible for a return, items must be:
- Unworn, unused and in their original condition
- With all original tags still attached
- In their original packaging
EU Right of Withdrawal
For customers in the European Union, you are entitled to a statutory 14-day right of withdrawal from the date of delivery, no questions asked.
How to Initiate a Return
To start a return, please email us at support@lornellofficiall.com with the following:
- Your order number
- Full name
- The item(s) you wish to return
- Reason for return (optional)
We will review your request and provide you with the return address and instructions. Unannounced returns cannot be accepted.
Refunds
Once your return has been received and inspected, we will notify you by email. If approved, your refund will be processed within 10 business days to your original payment method. Please allow additional time for your bank or payment provider to reflect the refund.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us immediately with photos of the product and packaging. We will resolve the issue promptly with a replacement or full refund.